This Privacy Policy explains how Value Research Labs (“VRL,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit valueresearchlabs.com, create an account, join Researcher Rewards, contact us, or place an order.
By using the site, you acknowledge the practices described below. This policy applies to information collected through this website and related researcher communications. It does not control the privacy practices of third parties that operate under their own policies.
Information We Collect
Information you provide
- Contact and identity information: name, company or laboratory name, email address, telephone number, billing address, and shipping address.
- Account information: username, encrypted password credentials, account preferences, saved addresses, and account activity.
- Order information: products and strengths purchased, quantities, prices, discounts, shipping method, order status, tracking details, returns or support history, and related transaction records.
- Researcher Rewards information: points earned, reserved, redeemed, reversed, or adjusted; reward activity; and the orders connected to that activity.
- Communications: messages sent through our contact forms, email, account requests, privacy requests, order support, and any information you choose to include.
- Marketing preferences: newsletter subscriptions, consent choices, and engagement with messages we send.
Payment information
Payments are handled by third-party payment processors and gateways. VRL receives transaction details such as payment status, amount, payment method type, and limited payment identifiers, but we do not intentionally store full payment-card numbers or card security codes on our servers.
Information collected automatically
When you use the site, we and our service providers may automatically collect IP address, browser type, device type, operating system, referring and exit pages, pages viewed, links clicked, cart and checkout activity, approximate location derived from IP address, timestamps, cookie identifiers, and advertising or order-attribution information. We use this information to operate the store, remember carts and preferences, measure performance, prevent fraud, understand referral sources, and improve the researcher experience.
Information we do not request
VRL products are sold strictly for laboratory research use. We do not request medical records, diagnoses, treatment information, or other health information. Please do not submit health or medical information through the site or Researcher Support channels.
How We Collect Information
We collect information directly from you, automatically through the site, and from service providers involved in payments, fraud prevention, shipping, package protection, analytics, marketing, affiliate referrals, and Researcher Support. We may also receive updated delivery events from carriers and transaction status information from payment providers.
How We Use Information
We may use information to:
- process payments, fulfill orders, provide tracking, and deliver Researcher Support;
- create and administer accounts and Researcher Rewards balances;
- calculate discounts, points, order minimums, taxes, shipping, and refunds or reversals;
- communicate about orders, account security, policy changes, recalls, or Researcher Support requests;
- provide optional Value Package Protection and handle protection claims;
- operate, maintain, secure, troubleshoot, and improve the site;
- detect and prevent fraud, abuse, unauthorized transactions, and violations of our Terms;
- measure site performance, referral sources, advertising effectiveness, and product interest;
- send marketing messages when permitted and honor unsubscribe requests;
- comply with legal obligations, respond to lawful requests, and protect our rights and the rights of others; and
- support a merger, financing, sale, reorganization, or similar business transaction, subject to applicable law.
Cookies and Similar Technologies
We use cookies, pixels, tags, local storage, and similar technologies. These may include:
- Essential technologies used for cart contents, checkout, account login, security, age and research-use acknowledgements, and site preferences.
- Analytics and performance technologies used to understand traffic, page use, errors, and store performance.
- Attribution and marketing technologies used to measure campaigns, referrals, email engagement, and affiliate activity.
Services used on or in connection with the site may include WooCommerce, SiteGround, Cloudflare, Klaviyo, GoAffPro, Pixel Manager for WooCommerce, and analytics or advertising platforms configured through those tools. These providers may set or read their own cookies and process information under their own privacy terms.
You can manage cookies through your browser settings and use unsubscribe controls in marketing emails. Blocking essential cookies may prevent the cart, account, age acknowledgement, or checkout from working correctly.
How We Disclose Information
We may disclose information to the following categories of recipients for business purposes:
- Store, hosting, and security providers that run, cache, protect, monitor, or support the website.
- Payment and fraud providers that authorize payments, manage disputes, and help prevent unauthorized transactions.
- Fulfillment partners, carriers, and address-validation providers that prepare and deliver orders.
- Our former shipping-protection provider for earlier orders that included its protection, and for any related claims.
- Marketing, email, analytics, and attribution providers that help us deliver opted-in communications and measure site or campaign performance.
- Affiliate and referral providers that attribute eligible visits and orders to a referral partner.
- Professional advisers such as lawyers, accountants, insurers, auditors, and consultants.
- Government authorities or other parties when required by law, legal process, or a good-faith need to protect safety, rights, property, or the integrity of the site.
- Transaction counterparties in connection with a proposed or completed merger, acquisition, financing, asset sale, or business reorganization.
We do not sell personal information for money. Certain analytics, advertising, or referral disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws even when no money changes hands. Where an applicable law gives you a related opt-out right, you may submit a request using the contact information below.
Google Address Suggestions
Checkout offers optional address suggestions from Google Maps. When you type a street address, the address text and selected country are sent to Google to find matching addresses. Google also receives technical information such as your IP address and browser information when its service is used. Google processes this information under its Privacy Policy. You can enter or edit your address manually without selecting a suggestion. The delivery address you choose or enter is used to process your order as described in this policy.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including completing transactions, maintaining business and tax records, administering accounts and rewards, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary by record type and legal requirement. When information is no longer needed, we may delete, de-identify, or securely archive it as permitted by law.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission, payment system, or storage method is completely secure, and we cannot guarantee absolute security. You are responsible for using a strong, unique account password and for notifying us promptly if you believe your account or order information has been compromised.
Your Privacy Choices and Rights
Depending on where you live and whether a particular law applies to VRL, you may have rights to request access to, correction of, deletion of, or a copy of personal information; to opt out of certain targeted advertising, sale, or sharing; to limit certain uses of sensitive information; or to appeal a denied privacy request.
To make a request, email [email protected] with the subject line “Privacy Request.” Describe the right you want to exercise and provide enough information for us to locate and reasonably verify your request. We may request additional verification and may deny or limit a request where permitted by law. Authorized agents may submit requests where applicable, subject to verification of their authority. We will not unlawfully discriminate against you for exercising an applicable privacy right.
You may update certain account information through My Account. You can opt out of marketing emails by using the unsubscribe link in the message. Transactional messages about orders, account security, or policy changes may still be sent when necessary.
State Privacy Disclosures
During the preceding 12 months, VRL may have collected and disclosed for business purposes the categories described above, including identifiers and contact details, customer-record information, commercial and transaction information, internet or network activity, approximate geolocation, and inferences used for analytics or marketing. We do not intentionally collect sensitive health information through the site. The sources, purposes, and recipient categories are described in this policy.
Children and Minimum Age
The site and products are intended only for qualified researchers and institutions, and purchasers must be at least 21 years old. The site is not directed to children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
International Visitors
VRL operates in the United States. If you access the site from another country, your information may be processed and stored in the United States, where privacy laws may differ from those in your location. Product availability and shipping are limited by our current service area and applicable law.
Changes to This Policy
We may update this policy as our services, providers, or legal obligations change. The “Last updated” date on this page identifies the latest revision. Material changes may also be communicated through the site or by email when appropriate.
Contact Value Research Labs
Questions or privacy requests may be sent to [email protected].