Returns & refunds
All sales are final. Because every product we sell is a research material intended for in-vitro laboratory use, we are unable to accept returns or issue refunds, exchanges, or store credit once an order has been placed. Please review your order carefully before completing your purchase.
If we made a mistake
If you received the wrong item, or an item you paid for is missing, contact us within 7 days of delivery at [email protected] with your order number. We will correct our own fulfillment errors. This is the full extent of our obligation.
Shipping outcomes
Title and risk of loss pass to you when your order is handed to the carrier. We do not refund or replace orders for carrier delays, loss, theft, or damage in transit. Estimated delivery dates are not guaranteed. If you require shipment insurance, please arrange it before ordering.
Product as described
A Certificate of Analysis is available to view for every product. Our responsibility is limited to supplying the documented research material as described on the product page. We make no warranty of merchantability or fitness for any particular purpose, and assume no liability for any use of a product beyond its documented research-use purpose.